FAQ

PAYMENT

We accept most major credit cards (Visa, Mastercard, and American Express) via Apple Pay, Shopify Pay, and Google Pay. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.

PRODUCT AVAILABILITY

Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

WHEN WILL MY PACKAGE BE DELIVERED?

You will receive a separate email including parcel tracking information once your order ships. Order processing and delivery is approximately 3-10 business days within the continental United States.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

For customer service inquiries only, please email contact@joy-today.com. We do our best to respond to all customers within 48 hours. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

CAN I MAKE CHANGES TO MY ORDER ONCE ITS BEEN PLACED?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

IS THERE A LIMIT TO HOW MUCH I CAN BUY?

Due to the exclusivity of our products, some items may have limits placed on the maximum quantity that may be purchased in one transaction.